Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all services on the 999bd platform — including the website, mobile application, and any other digital channel associated with 999bd. By using our services, you agree to the terms described in this policy.

999bd is committed to providing a secure and transparent environment for users in Bangladesh. We believe that full transparency about how information is collected and used is the most effective way to earn user trust.

This policy may be updated from time to time. We will notify registered users appropriately of any significant changes. For full details on 999bd's general terms of service, please visit our Terms and Conditions page.

2. What Information We Collect

When creating an account, using services, and processing transactions on 999bd, various types of information are collected. The categories of this information are described in detail below.

2.1 Registration and Identity Information

When you create an account, the information we collect includes:

• Full name
• Date of birth (for age verification — confirming 21+ age requirement)
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or equivalent government-issued identity document (for KYC verification)

2.2 Financial Information

Information required to process deposits and withdrawals is collected, such as:

• bKash, Nagad, Rocket mobile banking account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

Financial information is not shared with any third party, except payment processing providers — and only to the extent necessary to complete the transaction.

2.3 Technical and Usage Information

Some information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and version
• Date, time, and duration of access
• Page navigation patterns and click data
• Information collected through cookies and similar tracking technologies

3. Purpose of Data Use

999bd uses collected information for specific and lawful purposes. The table below summarises the main purposes:

999bd never sells or rents your personal information to third parties. Information is shared only when strictly necessary to deliver services and within the limits described below.

4. Data Sharing and Disclosure

999bd may share user information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

999bd works with trusted third-party service providers for activities such as payment processing, technical infrastructure maintenance, and fraud prevention. These partners are given only the information they need, and they are contractually prohibited from using that information for any other purpose.

4.2 Legal Obligations

999bd may be required to disclose information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, we will disclose only what is legally required.

4.3 Business Changes

If 999bd undergoes an acquisition, merger, or significant structural change, user information may be transferred to the relevant parties. In such situations, we will notify users in advance and the protections under this policy will continue to apply.

5. Cookies and Tracking Technologies

999bd uses cookies and similar technologies to keep the website and app running smoothly. Cookies are small text files stored on your device that help improve the functionality of the service.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, manage security tokens, and ensure the basic functionality of the platform.
• Functional Cookies: Used to remember language preferences, layout settings, and personalised user preferences.
• Analytics Cookies: Help improve the service by analysing site traffic patterns and user behaviour.

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some important functions of the platform.

6. Data Security Measures

999bd follows industry-standard security technologies and practices to protect user information. Our security framework includes:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, preventing sensitive information from reaching unauthorised parties.
• Password Hashing: User passwords are not stored directly; they are secured using advanced cryptographic hashing algorithms.
• Restricted Access: Only authorised personnel can access personal information, and their access is regularly audited.
• Regular Security Testing: Regular technical audits are conducted to identify potential vulnerabilities.
• Two-Factor Verification (OTP): Important transactions and account changes are verified by sending a one-time password (OTP) to the user's mobile.

However, transmitting information over the internet is not entirely without risk. 999bd strives to ensure the highest level of protection, but absolute security of data transmission cannot be guaranteed.

7. Data Retention Period

999bd retains user information only for as long as necessary. The retention policy for different types of information is outlined below.

7.1 Active Accounts

All account information is retained while the account remains active. Even after an account is closed, financial transaction records may be retained for a set period as required by legal and regulatory obligations.

7.2 Closed Accounts

After an account is closed, most personal information is deleted or anonymised. However, information needed for legal liability, dispute resolution, or fraud investigation may be retained for a reasonable period.

7.3 Logs and Technical Data

Server logs and technical data are generally retained for up to 90 days, unless a longer period is required for security investigations.

8. User Rights

Every registered user on the 999bd platform has the following rights over their own information:

1. Right of Access: You have the right to know what information we have collected and stored about you.
2. Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
3. Right to Erasure: In certain circumstances, you may request that your personal information be deleted, although legal obligations may prevent all information from being removed.
4. Right to Object to Processing: You may object to your information being used for marketing purposes.
5. Right to Data Portability: You may request your information in a structured, machine-readable format.
6. Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.

To exercise any of the above rights, contact the 999bd customer support team via live chat or email. We provide support in both Bengali and English, 24/7. For more information about managing your account, see our Responsible Gaming guidelines.

9. Protection of Minors

999bd strictly does not provide services to individuals under 21 years of age. Age verification is mandatory during the registration process, and any account found to have a suspicious age or identity inconsistency is immediately suspended.

If a minor has registered on 999bd in any way and this is brought to our attention, the relevant account will be closed immediately and the collected information will be deleted.

For more information about the 21+ age restriction and responsible gaming advice, see our Frequently Asked Questions.

10. Policy Changes and Contact

10.1 Policy Updates

999bd reserves the right to amend this Privacy Policy as needed. Registered users will be notified of significant changes via email or platform notification. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

10.2 Contact

If you have any questions or concerns about this Privacy Policy, please contact the 999bd customer support team directly:

• Live Chat: Available 24 hours a day, 7 days a week
• Email: [email protected]
• Language: Support is available in both Bengali and English